Terms of Service & Privacy Policy

Review our Terms and Privacy Policy to understand how we operate, protect your data, and ensure a safe, transparent experience for every user.

Privacy Policy

Introduction

Crash Valuations is committed to protecting the privacy of individuals and businesses who use our services. This Privacy Policy explains how we collect, use, disclose, and protect personal information.

Information We Collect

We may collect personal information from you when you use our website, app, or services. This may include:

Business contact information (name, email address, phone number)
Vehicle information (vehicle license plate, registration information, Vehicle Identification Number, make, model, and year)
Vehicle owner insurance information (policy number, insurance company)
Claim information (damaged vehicle information, involved parties, claim number, incident information)
Photos or videos of the damaged vehicle and parts

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services
To write accurate estimates with all correct information stated on the estimate
To process payments and invoices through our payment processor to comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Insurance companies for claims processing and appraisal
Service providers who help us deliver our services
Law enforcement or government agencies when required by law

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Choices

You can choose not to provide certain information, but this may limit your ability to use our services. You can also opt out of receiving promotional emails from us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Terms of Service

Effective Date: 06/13/2025

Welcome to Crash Valuations. By accessing or using our services through crashvaluations.com (the “Site”) or through direct business engagement, you agree to be bound by the following Terms of Service (“Terms”). If you do not agree, please do not use our services.

1. Services Provided

Crash Valuations offers virtual estimating and appraisal clause services for auto damage claims. We work with body shops, law firms, and vehicle owners to help streamline the claims process. Our services include (but are not limited to):

Writing professional damage estimates
Preparing supplements for additional damage
Serving as the vehicle owner's appraiser under the appraisal clause on total loss and repairable claims

2. No Guarantee of Outcome

While we aim to provide high-quality services and successful outcomes, Crash Valuations makes no guarantee regarding claim approval, settlement amounts, or repair outcomes. Insurance companies retain full authority over claim decisions.

3. Disclaimer of Liability for Use of Estimates

All estimates and supplements provided by Crash Valuations are advisory in nature. Final repair decisions, parts selection, and claim submissions are at the discretion of the body shop or vehicle owner. Crash Valuations is not responsible for:

Any modifications made to our estimates or documents by third parties
Delays, underpayments, or denials of claims resulting from changes or misapplication of our work
Any errors or omissions in information provided to us by the user (photos, vehicle info, claim details, etc.)

Use of our estimates does not imply that Crash Valuations is responsible for claim decisions or insurance negotiations outside of direct engagement. Preliminary estimate sales are final. A money-back guarantee, when offered, applies exclusively to supplements. Under the $750 guarantee, if a supplement we write adds less than $750 to the insurer's estimate supplied to us, the fee for that supplement is waived or refunded. The amount added is measured as the difference between that insurer's estimate and the supplement we write.

4. Appraisal Clause Services (Total Loss and Repairable)

For appraisal clause services, Crash Valuations serves as the vehicle owner's appraiser under the appraisal provision of the owner's auto insurance policy.

The initial review is free. If we do not believe a claim is worth pursuing, we tell you and no fee is owed.
Fees are flat and are stated in your service agreement before work begins. Total loss fees are taken from our published fee table, based on the gap identified in our review. Repairable fees are $500 for standard vehicles and $1,000 for exotic and classic vehicles.
A deposit is due at signing: $150 for total loss, $250 for repairable claims on standard vehicles, and $500 for repairable claims on exotic and classic vehicles. The balance is due when the appraisal award is issued, whatever the amount of the award.
Fees do not depend on the amount of the award. An appraisal award is binding and may be lower than the gap identified in our review. Crash Valuations makes no guarantee of any outcome.
If an umpire is required, the umpire's cost is shared with the insurer as provided in your policy and is not included in our fee.
These services are available only in the United States, to policy owners on claims made through their own insurance, where the policy contains an appraisal clause.

5. Mutual Referral Understanding

While we may refer clients to personal injury attorneys or body shops, Crash Valuations is not a legal service provider or repair facility and does not endorse or guarantee the services of third-party professionals. Any referrals are provided in good faith, and users are responsible for conducting their own due diligence.

6. User Responsibilities, Fraud, and Misrepresentation

You agree to:

Provide accurate, complete, and current information when submitting a request
Use our estimates and documents for lawful and appropriate purposes
Not falsify, misrepresent, or alter any documents created by Crash Valuations
Not submit staged, fraudulent, or misleading photos, VINs, claim numbers, insurance information, or damage descriptions

Crash Valuations may refuse service, cancel a claim, withhold deliverables, and report suspected fraud to insurers or law enforcement when information appears falsified or misrepresented.

7. Payment Terms

Payment for estimates or services must be made in accordance with the pricing and billing structure agreed upon during service selection. For appraisal clause services, the deposit is due at signing and the balance is due when the award is issued. A processing fee may apply to card payments.

Crash Pass and Crash Pass Pro are billed every 4 weeks. Crash Pass Pro carries a minimum of 10 claims per 4 week billing cycle. If fewer than 10 claims are submitted in a cycle, the account is billed for 10 claims at the $125 rate.

8. Refund & Cancellation Policy

All fees paid to Crash Valuations are non-refundable, except as provided under the $750 guarantee. Services are sold based on access, availability, and reserved estimating capacity, not usage. Unused services, reduced usage, or failure to submit claims do not qualify for refunds or credits. Cancellations may be made at any time but take effect at the end of the current billing period, with no refunds issued for completed or active periods. Any refunds, partial refunds, or credits issued are granted solely at the discretion of Crash Valuations and do not establish precedent.

9. Intellectual Property

All content, estimates, templates, and materials created by Crash Valuations remain the intellectual property of the company and may not be resold, copied, or distributed without written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Crash Valuations shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, claim denials, or reputational damage, arising from use of our services or website.

11. Modifications to Terms

We reserve the right to update these Terms of Service at any time without prior notice. Continued use of our services after changes constitutes acceptance of the revised terms.

Contact

If you have any questions regarding this Privacy Policy or Terms of Services, you may contact us at contact@crashvaluations.com or call (747) 277-7420.

Last updated: November 11, 2026

Terms of Services & Privacy Policy